Most of our customers don’t request refunds since our customers are satisfied and content with our service. However, we recommend you review our refund policy for all the necessary information if you’re having issues.

The reasons You are Eligible to Get Refund

We’ll offer you complete or partial refund only if we cannot fulfil your order due to issues with our system, some issues on your accounts, or doubt about the product. We will not be able to offer refunds when your order is in the process of being processed or is already delivered.

You will not be able to get a refund if:

  • Your purchase has been delivered or in progress.
  • You’ve filed a complaint through PayPal or chargeback with the credit card company you use
  • Your behavior is disrespectful toward the customer support staff.
  • We are accountable for any damage or loss
  • You’re breaking Instagram’s guidelines for community members

Make Sure You’ve Public Profile

Create an Instagram profile public before placing an order. We are not able to offer services to those with accounts that are private Instagram profiles. The customer will not be eligible for a refund or chargeback in this situation. The customer will have to publish their information for the service instead of filing a claim.

Contact our Support team

If you encounter any issues, the first thing you should do is contact us. You can contact us via customer support or through. A money-back guarantee is offered to all our customers when you contact us before 30 days. We will offer you a complete or partial refund if we’ll not deliver the service.

Refill guarantee

We will not refund you if your followers, likes or views decrease. As part of our terms to our clients, we offer consumer rights, and that’s why we have the policy of refills. If you notice a decrease in your number of followers or likes and followers, call us, and we’ll provide you with free refill. If any of your followers, likes or views drop after 30 days of order complete, BuyFollowersMalaysia will not charge any refund.